1s Development

Support

We're happy to help with PicSnip. Email us at support@1sdevelopmentllc.com and we'll reply within 2 business days.

Reporting a bug? Please include: the app name and version, your iPhone/iPad model, your iOS version, what you expected to happen, what actually happened, and screenshots if you can. Please don't send passwords or sensitive personal information by email.

Frequently asked questions

How do I restore my purchases?

Open the app, go to Settings (or the paywall screen), and tap Restore Purchases. Make sure you're signed in to the same Apple ID you used to buy. If it still doesn't work, email us with your Apple receipt or order number.

How do I cancel or manage my subscription?

Subscriptions are billed and managed by Apple, not by us. On your iPhone or iPad, open Settings → [your name] → Subscriptions, choose the subscription, and tap Cancel Subscription. You can also manage subscriptions from the App Store app (tap your profile picture → Subscriptions). Cancel at least 24 hours before the renewal date to avoid being charged for the next period. You'll keep access until the end of the period you've paid for.

How do I request a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and choose the purchase you'd like to report. We can't issue refunds directly because Apple processes all payments, but we're happy to help if you run into trouble.

I was charged but my purchase isn't unlocked.

First try Restore Purchases in the app. Then force-quit and reopen the app with an internet connection. If the problem continues, email us your Apple order number and we'll investigate.

How do I delete my data?

Most content you create in our apps is stored only on your device, so deleting the app removes it. For anything else, or if you'd like us to delete information we hold about you, email support@1sdevelopmentllc.com. See our Privacy Policy for details.

How do I make a privacy request (access, correction, deletion)?

Email support@1sdevelopmentllc.com with your request and the email address associated with your use of the app, if any. We respond within 45 days. See the Privacy Policy.

Which devices and iOS versions are supported?

The minimum iOS version and supported devices are listed on each app's App Store page under Compatibility.

I have a feature request or feedback.

We'd love to hear it. Email support@1sdevelopmentllc.com. You can also leave a rating or review on the App Store, which helps other people find the app.

I'm having trouble using the app with accessibility features.

We want our apps to work for everyone. If something doesn't work with VoiceOver, Dynamic Type, Voice Control, or another accessibility feature, please tell us at support@1sdevelopmentllc.com and we'll work to fix it.

Company information

1s Development LLC
2106 E 20th St, Santa Ana, CA 92705
support@1sdevelopmentllc.com